Does missed call text back work for septic and land clearing companies?

How it works

• Someone calls your business number and nobody picks up.
• The system notices the missed call and sends a text from your business number, asking what they need.
• The caller replies by text, often with the details you would have asked for anyway.
• You get an alert on your phone with their number and what they wrote, so you can call back ready.

Nothing about it pretends to be a person answering the phone. It is a quick, honest note that says you saw the call and will get back to them.

Why it fits septic and land clearing work

A septic customer with a backed up tank is calling down a list, and the first company that responds usually gets the job. A land buyer asking for a clearing quote is often calling several crews in the same afternoon. In both cases, the caller does not wait long, and plenty of people hang up rather than leave a voicemail.

Meanwhile, you are on equipment, in a hole or on a job site with the engine running. You cannot answer every call, and you should not have to. A text that goes out on its own keeps the caller from moving on while you finish what you are doing.

Where it does not help

• Landlines. A caller on a landline cannot receive the text, so those calls still need a call back.
• No call back. If nobody follows up, the text only delays the disappointment. The alert is there so you can call back quickly.
• Spam and robocalls. They get a text too. That costs little, but it is worth knowing.
• Unregistered numbers. In the United States, business texting from a local number has to be registered with the phone carriers, or texts can be blocked. Any setup worth paying for handles that.

What a good first text says

Short, from your business name, and ending in a question. For example: “Sorry we missed your call, this is (your company name). What can we help with? We will call you back shortly.” A question invites a reply, and the reply tells you whether it is an emergency or a quote that can wait an hour.

Avoid long messages, links and anything that sounds like a sales pitch. The caller wanted to talk to a person, so the text should sound like one wrote it.

How Auspero sets it up

Missed call text back is included in every Auspero package. When you miss a call, the caller gets a text from your business within two minutes, and you get the details on your phone. On the Growth package, a follow up text also goes out when a lead stops replying. The free check includes a test call to your business, so you see exactly what a caller experiences today.